Good question.
The answer, at least in part, is the way software companies license and sell their applications. Now, if you can continue to produce your product in the same way you always have, distribute it using your known distribution channels (which deliver predictable performance), and realize revenue in the manner to which you have become accustomed, why would you actively seek to create disruption in the "normal" flow of things? Especially when status quo seems to be working pretty well.
Another good question.
The adoption of cloud-hosted applications (in this case, hosted desktops and the applications associated with them) is pretty much in the hands of the application software companies. It's certainly not the platform that we are waiting for. The base technology is already proven on the hardware side, with awesome virtualization and high-density machine configurations available. And the software has been proven in a variety of deployments, as demonstrated by Microsoft Terminal Services, Remote Desktops and Remote Apps.
The software companies represent a barrier.
And so it comes down to the application software manufacturers. These guys seem to fall into two main camps when it comes to hosting their applications: redevelop the app with a web framework and deliver a browser-based solution, or pick a single delivery model from the above list, and limit true integration capability. In short - webify or segregate. Either way, it creates severe limitations in the way the software can take advantage of integrations and connections with other applications. And, for most desktop software vendors, integration with other desktop applications is frequently one of the key benefits of the product.
The web-based applications have already come to grips with this reality. Where a download of a document to your favorite word processor was once just fine, the market now demands data re-use and expanded business process integration, forcing the web applications to open themselves to outside connections and 3rd party developments. Just look at the developer network Salesforce.com has created. If that doesn't prove that no app is an island, I don't know what does.
On the other hand, many app developers who have chosen to "webify" using application publishing and delivery tools have evidently forgotten that one reality: integration is part of what makes their app popular. No business process is an island, and the data rarely stands alone. Would ACT! be so popular if it couldn't integrate with your Outlook email client, or with your MS Word word processor? Would MS Excel be so popular if you couldn't push almost anything to it as a spreadsheet file? The answer is no. This is why the integrations were developed in the first place - greater functionality and an improved value proposition, resulting in increased use and user productivity.
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To complicate the problem, there is not just one delivery method that works for every application, business model, or user. With the variety of technologies available, independent software companies have hard choices to make in determining how their cloud hosted products might be offered, and additionally by whom they might be sold. As of today, though, most of the software companies have approached the problem alone, where opting to use their "hosted" editions frequently eliminates the option of integrating on the desktop with other locally-run applications (like what happened with QuickBooks Online Edition).
Not only does the software maker have to find the best technology/platform fit for the delivery and for their market, but they must also then consider their distribution channel - the "food chain"of promotion and delivery of the product or solution. Often this "who" that can offer the product is just as much of a barrier as the "how".
The maker of a given software package is in the business of selling their software, not other peoples' software. While integration with other products is exceptionally important to the product's value in the market, the software maker is fundamentally concerned with only the sales of their own solution. They tend to promote sales through resellers and consultants who can not only provide the software but offer install, training, and ongoing support as well. Designating sales organizations which are "authorized" to represent a product is a typical software company approach.
Many of these authorized resellers are focused exclusively on selling the software solution, not the ongoing support of the platform. These resellers are often highly skilled at working the specific software application, but may lack in-depth understanding of the platform upon which it runs.
Some authorized resellers are actually integrators - companies who sell products from a variety of sources and combine them into "solutions". Historically, integrators have been key players in creating successful markets for certain products, providing the support and other services necessary to keep the products entrenched in the user community.
In many cases, the integrator makes their money on the support element on the arrangement, not necessarily on the product. In these situations, the platform and ongoing maintenance and support are the key revenue drivers, and the integrator may be loathe to recommend a solution to the client that cuts into their involvement and revenue stream. And hosted, managed application services can certainly do that.
So - what is the answer? Well, there isn't just one that jumps out.
One element in the solution is recognition by desktop software companies that their desktop products need to be available in a hosted delivery model. Consumers require choice in terms of their involvement with the business IT infrastructure. Some folks want to control it, others simply need access. The business of hosting applications is growing, but many of the software makers in the market aren't behind the movement.. they are unwilling participants who leave it up to the service providers (the integrators in the datacenter) to make things work. In some cases, end-user licenses are even written to make hosting the software an illegal event.
Another element, equally if not more important, is the service provider community and their approach. With the wide variety of technical standards out there - the different technologies, different approaches, different levels of consideration, and different market sensitivities - it is no wonder that fear and doubt are prevalent in the market. It would be nice if software developers assisted the hosting service providers with establishing best-practices and standards for implementing the various solutions so that customers didn't have to ultimately bear that burden, too.
And then there is the distribution channel and method of selling licensing. Many software companies work exclusively through their authorized reseller channels. While this may benefit the user from a product knowledge standpoint, it creates difficulties with the new delivery model and frequently puts the software sales channel in direct competition with the hosting providers.
The tweener gets you from here to there.
While the concept of hosting desktop and network applications may seem to be "fraught with peril", it can be done well and deliver significant benefits to the company. By simply changing the way employees access and interact with their applications rather than changing the apps themselves, businesses can introduce an entirely new range of business benefit and capability. Outsourcing the business IT can also represent cost savings and, more importantly, allow businesses to focus personnel and financial resources on the core business.
For those who see true cloud services as the future, this "tweener" step gets you divested from localized technology and helps to embrace the flexibility and freedom that virtual and mobile computing can deliver without forcing radical change right now.
Make Sense?
J
